FAQs
Here are some answers to some frequently asked questions about how to start sending money with PacificEzy.
How do I become a PacificEzy member at a branch?
You can visit any of our 3 branches located in Otara, Otahuhu and Mangere. The locations of these sites are noted on this website.
To become a member, you will need to bring valid identification and a proof of address, the options on valid identification are noted below.
Valid Identification Types
- A Signed Passport (please note it must be current, we cannot accept an expired passport).
- New Zealand Drivers Licence + a Gold Card, embossed ATM or Visa card, 18+ card.
For other identification options please contact our office on 0800 000 166.
Valid Proof of Address Types
- A letter from your bank with your name and address details. Please note it will need to be dated.
- Telecommunication company invoice or letter
- Utility Company invoice or letter
- Any government organisation letter
For other proof of address options please contact us on 0800 000 166.
Contact Details
We will need a valid NZ contact phone number for the sender, as well as a valid email address.
Also, we would encourage all new members to like and follow our PacificEzy Facebook page.
Once you have registered to become a member with PacificEzy, we will send you your own membership card.
Contact Details
We will need a valid NZ contact phone number for the sender, as well as a valid email address.
Also, we would encourage all new members to Like and Follow our PacificEzy Facebook page.
How do I become a PacificEzy member at an authorised agent?
A list of our 60+ authorised nationwide agents are available on the website; please choose your closest agent, take the following documentation with you and they can create your membership.
Identification
- Passport
- New Zealand Drivers Licence + a gold card, embossed ATM or Visa card, 18+ card.
For other identification options please contact our office on 0800 000 166.
Proof of address
We can accept letters, invoices and statements from the following organisations as proof of address;
- Bank statement or letter with your name and address noted, as well as a date.
- Telecommunication company
- Utility Company
- Any government organisation
For other proof of address options please contact us on 0800 000 166.
Once you have registered to become a member with PacificEzy, we will send you your own membership card.
What are the accepted forms of identification?
The following forms of identification will be accepted:
- Passport
- New Zealand Drivers Licence + a gold card, embossed ATM or Visa card, 18+ card.
For other identification options please contact our office on 0800 000 166.
What are the accepted forms of proof of address?
We can accept letters, invoices and statements from the following organisations as proof of address;
- Bank statement or letter with your name and address noted, as well as a date.
- Telecommunication company
- Utility Company
- Any government organisation
For other proof of address options please contact us on 0800 000 166.
How long is my membership valid for?
You will only ever need to register as a member with PacificEzy once and it is a continuous membership.
What happens when my identification expires?
Prior to the expiry date of the identification that you have provided, you will need to provide PacificEzy with the new identification for us to hold on file.
How often do I have to update my proof of address?
If you move addresses you will need to update your address details with PacificEzy.
We can accept letters, invoices and statements from the following organisations as proof of address;
- Bank statement or letter with your name and address noted, as well as a date.
- Telecommunication company
- Utility Company
- Any government organisation
For other proof of address options please contact us on 0800 000 166.
Where are your branch locations in Samoa and when are they open?
We have 7 convenient branch locations in Samoa, please see the locations and opening hours for Savaii and Upolu.
Upolu Branch Locations
Savalalo Branch
DBS Building
8am – 4pm Mon – Fri
8am – 12:30pm Saturday
Mulivai Branch
Tu’utu’uileloloto Hall Mulivai
Closed – Mon / Tues
8:30am – 3:30pm Wed – Fri
8:30am – 12pm Saturday
Vaitele Branch
8:30am – 3:30pm Mon – Fri
8:30am -12pm Saturday
Mulifanua Branch
Mulifanua Wharf
Closed – Mon / Tues
8:30am – 3:30pm Wed – Fri
8:30am – 12pm Saturday
Savaii Branch Locations
Salelologa Branch
Salelologa Market
8:30am – 4pm Mon – Fri
8:30am – 12pm Saturday
Fagamalo Branch
Samoa Post office Fagamalo
8:30am – 3:30pm Mon – Fri
8:30am – 12pm Saturday
Auala Asau Branch
Vaimoana
8:30am – 3:30pm Mon – Fri
8:30am – 12pm – Saturday
For any additional information for our Samoa offices please contact 20149 or 20150, please note that branches in Samoa will be closed in all Samoan public holidays.
What information do I need to send money?
You will need to know the name of the person who you wish to receive the funds, the name will need to be the same as noted on their identification documents; we will also need a valid phone number for the receiver.
You can then choose from our 7 branch locations in Samoa for the funds to be collected.
Any receiver in Samoa can contact our main office on 20149 or 20150 for further assistance
How long will the transfer take?
Branch
Once you have completed the transaction at the branch, and we have all relevant information for the transfer, the transaction will be available for collection in Samoa when the branches are open.
For opening hours of our branch locations, please view Samoa Branch’s opening hours., also please refer to PacificEzy NZ Branch opening hours.
Agent
It can take up to 45 minutes for a transaction to be completed via an agent. For a list of our 60+ authorised agents throughout New Zealand, please refer to Agents on our website page.
Are there any possible delays for funds being released?
Large Transfers
With the New Zealand Government Anti Money Laundering and Countering Financing of Terrorism Act 2009, we are required to gather an example of information from time to time.
Examples of information we may request are noted below, but is not limited to;
- Bank Statements to confirm the Source of Funds
- Loan Agreements
- Payslips
- Kiwisaver withdrawal approval form
- Life insurance policy payment
This information is gathered for enhanced due diligence. For more information on this policy please refer to our AML/CFT tab on this website which will provide you with a link to the specific government regulations.
For any advice on what information could be required, please feel free to contact to contact our team on 0800-000-166.
How safe is PacificEzy?
PacificEzy s a 100% Samoan & New Zealand operated company that has been serving the community for the last 16 years.
We are proud of our reputation of being a safe and reliable money transfer business. We adhere to strict Anti-Money Laundering and government regulations to ensure safe and legal practices. Please read our Terms and Conditions for further information.
Where do I get technical support for the mobile app?
If you have any questions regarding the use of our mobile app, please contact one of our staff on 0800 000 166 and they will be able to assist.