PacificEzy Limited Privacy Policy

PacificEzy Limited is committed to respecting your privacy and to complying with applicable data protection and privacy laws, including the Privacy Act 2020 (Privacy Act).

We have provided this Privacy Policy to help you understand how we collect, use, store and protect your personal information when you access our website, use any of our services, or otherwise provide us with or allow us to access or collect your personal information. We wish to help you make informed decisions in relation your privacy and as such, we request that you read and understand our Privacy Policy carefully.

Our Privacy Policy should be read in conjunction with the Terms and Conditions available on our website.

Application of this Privacy Policy

This Privacy Policy applies to any personal information that you provide to us or authorise us to collect.  By providing us with personal information, or using our website (Website) or using our services, you authorise us to collect, use and disclose personal information in accordance with this Privacy Policy.

Additional rights and obligations

This Privacy Policy applies in addition to, and does not limit, our rights and obligations under the Privacy Act (as amended or replaced from time to time) or any specific authorisation that you provide to us when you interact with us or use our services.

You can visit this website without disclosing any personally identifiable information about yourself. You are not required to provide us with any personal information that we request.  However, if you do not do so, we may not be able to provide certain services to you.

How we collect Personal Information

We endeavour to collect, use and store your personal information only with your knowledge and consent.  Generally, we will collect personal information directly from you. We may also collect your personal information from a related company, or from a third party if you authorise us to do so. We will typically collect your personal information when you use any of our services including when you make customer enquiries, register for information or other services, or when you communicate with us.

If you provide us with or authorise us to collect personal information about a third party, you confirm that they have authorised you to provide us, or authorise us to collect, their personal information in accordance with this Privacy Policy, you have provided them with access to this Privacy Policy and that you have informed them of their rights to access and request correction of their personal information as set out below. The type of personal information we may collect will vary depending on your interactions with us and could include, for example, your name and postal address, date of birth, gender, phone contact, email address, driver licence and passport details, information relating to your relationship with us, your relationship with the third party receiver, purpose of using our services, source of funds, source of wealth, and other information collected during registration or surveys.

How we use Personal Information

If you choose to provide us with or allow us to collect your personal information it will be used:

  • for our general business operations and our relationship with you – including to communicate with you, perform our obligations and exercise our rights under our agreement with you, and to provide you with services;
  • in support of the intended purposes stated at the time at which it was collected;
  • comply with our legal obligations, including the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (we are also required to report on your personal information in some circumstances);
  • improving our services;
  • marketing our services;
  • helping us manage and enhance our services; and
  • for any other purpose authorised by you or permitted by law.

We may also use information about your New Zealand passport, driver license, citizenship or birth certificate, and any other identification documents to check those details against relevant registries using third party systems and record the results of those checks.

How we disclose Personal Information

We may share your personal information with our related companies and organisations, partners, contractors and service providers to assist us in providing services to you.

We may disclose your name, date of birth and address to an organisation providing verification of your identity to request an assessment of whether that information matches the information they hold in their files for the purposes of online electronic identity verification. Your personal details will be matched with information held by the issuer of the identification document via the use of third party systems.

Information Security

Personal Information that we collect is either held by us at our office on secured servers, or on our behalf.  For example, some information we hold will be stored in “the cloud” in secure databases on our behalf by third parties based in New Zealand or overseas.  The use of these services, and the transfer of information overseas (if applicable) will not relieve us of our obligations under the Privacy Act and this Privacy Policy.

Security of your information is very important to us.  We will take reasonable technical and organisational precautions to protect personal information that we hold. However, please be aware that communications over the Internet, such as emails are unsecure because your communications may be routed through several countries before being delivered unless your communication is encrypted. PacificEzy does not accept any responsibility or liability for any unauthorised access or loss of any personal information through any cause beyond our control.

Access and Correction of Personal Information

Under the Privacy Act, you have the right to access and request correction of any personal information that we hold about you.  We rely on you to update us if your contact details change (please refer to the Contact Us section below).

Privacy Support

PacificEzy Limited reserves the right to amend or modify this Privacy Policy Statement at any time by posting an updated version of this Privacy Policy on our Website for any reason including in response to any changes in applicable data protection and privacy legislation.  The updated version of this Privacy Policy will take effect immediately upon it being published on our Website.  We may also take additional steps to bring the changes to your attention, including by notifying you directly.  You are responsible for reviewing this Privacy Policy regularly to ensure that you are aware of any updates.

Contact Us

If you have any questions or requests relating to this Privacy Policy or personal Information that we may hold about you, please contact PacificEzy customer services on or call 0800 000 166.

This Privacy Policy was last updated on 12 June 2023.