Transfer money at a PacificEzy branch
How do I become a PacificEzy member at a branch?
You can visit any of our 3 branches located in Otara, Otahuhu and Mangere. The locations of these sites are noted on this website.
To become a member, you will need to bring valid identification and a proof of address, the options on valid identification are noted below.
Valid Identification Types
- A valid New Zealand or Australian Passport (please note it must be current, we cannot accept an expired passport).
- A valid New Zealand or Australian Drivers Licence + a Gold Card, embossed ATM or Visa card, 18+ card.
For other identification options please contact our office on 0800 000 166.
Valid Proof of Address Types
- A letter from your bank with your name and address details. Please note it will need to be dated.
- Telecommunication company invoice or letter
- Utility Company invoice or letter
- Any government organisation letter
For other proof of address options please contact us on 0800 000 166.
We will need a valid NZ contact phone number for the sender, as well as a valid email address.
Also, we would encourage all new members to like and follow our PacificEzy Facebook page.
Once you have registered to become a member with PacificEzy, we will send you your own membership card.
What information do I need to send money?
You will need to know the name of the person who you wish to receive the funds, the name will need to be the same as noted on their identification documents; we will also need a valid phone number for the receiver.
You can then choose from our 7 branch locations in Samoa for the funds to be collected.
Any receiver in Samoa can contact our main office on 20149 or 20150 for further assistance
How long will the transfer take?
Branch & Agents
Once you have completed the transaction at our branch or agent, and we have all relevant information for the transfer, the transaction will be available for collection in Samoa.
For opening hours of our NZ and Samoan branches, please click here.
Are there any possible delays for funds being released?
App Bank Transfer Poli
As the Poli payment system is a bank transfer system, this will not be operational for non BNZ clients after 4pm on Friday. If any funds are transferred by this method after this time, we may not receive the transfer until Monday morning at approximately 9.30am. This would delay the release of the funds for payment in Samoa.
With the New Zealand Government Anti Money Laundering and Countering Financing of Terrorism Act 2009, we may occasionally require more information from you.
Examples of information we may request are noted below, but is not limited to;
- Bank Statements to confirm the Source of Funds
- Loan Agreements
- Kiwisaver withdrawal approval form
- Life insurance policy payment
This information is gathered for enhanced due diligence. For more information on this policy please refer to the DIA AML policy guidelines which will provide you with a link to the specific government regulations.
For any advice on what information could be required, please feel free to contact our team on 0800-000-166.